THE GUARANTEE SERVICES PATHOLOGY IN LARGE ORGANIZATIONS – PARS KHAZAR CASE STUDY

Abstract. Todays, with the increasing competition in the production and sale of diverse products on the market and the increasing organizations efforts to produce value for customers and consumers, the selection of competitive advantages in business is very important. One of the most common competitive advantages is the provision of services along with the sale of the product to customers. The replacement of faulty products from customers, which is called “warranty”, is one of the most common services in selling products. Warranty service is costly for manufacturers and is not usually considered to be effective in organizations, and in the long run, it costs a lot to the organization. Consequently, like any other process, it is necessary to evaluate and compare its results with the primary goals and analyze the causes of the deviation, and finally identify shortcomings and take action. In the present paper, analyze were carried out using information from 2,400 products from the Pars Khazar Manufacturing Company. During the current analysis, the process of replacing defective products and comparing the results with the goals has been examined, which results can be extended to other large organizations. The result of the current research is to identify the key factors affecting the effectiveness and efficiency of the process of warranty, such as marketing, distribution, logistics, product design, staff training, standardization of processes, information systems, organizational corrective actions, and agility.Keywords: Pathology - guarantee service - Great Organizations – Case stud

A study of participative management method and suggestion system explanation in it

Participation (P.) is a topic that’s been existed since long back and it's been needed by man, to cooperate with each other in all affairs. In our country also, P. in Mgt. has been remarkably regarded, considering the advancement of Mgt. Science and Modern Mgt. matured in organizations (private and government institutes). An issue which has a special place in our religious affairs, that's been suggested a lot, to consult and contribute in Islamic issues. Today, P. in various affairs is an area under discussion which has been regarded a lot by managerial authorities, and is being looked as a way to compensate defections and inaudibility of classical structures with low efficiency and flexibility. P. in Mgt. implies that, all people of organization even those who don’t have any role in decision making, can be effective in future progression of organization. In this research, it's been tried to clarify PM method as a successful technique which is confirmed by top management authorities around the world, as a means, having notable effects in success of organizations and signifying it as a proper way to be performed in organizations. So, we delve into participative management, goals, methods, PM affaires and participative aspects in Islam. Thus, SS has been studied from different aspect to achieve the best apparatus of personnel P in organizations. Consequently, we have introduced and clarified the SS, performing fields, performing goals, SS Structure, its defrayal challenges and approaches to overcome all these challenges in Iran